Shipping & Returns
BB Info Group LLC ("we" and "us") is the operator of (SaveOnBalloons.com) ("Website"). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on the
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
Shipping costs are either flat rate or calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
All Items returned for any reason requires a Return Authorization Number (RMA). Click here for an online form to request a RMA Number.
Return Due To Change Of Mind
We will happily accept returns due to change of mind as long as a request to
return is received by us within 15 days of receipt of item and are returned to
us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed.
We will notify you once this has been completed through email.
We will refund the value of the goods returned but will NOT refund the value
of any shipping paid.
We will happily honor any valid warranty claims, provided a claim is submitted
within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect us to process
your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)